At cuci100, we believe that gaming should always be an enjoyable activity — never a source of stress, financial hardship, or harm. This page outlines our commitment to responsible gaming, the tools we provide every player, and how to get help if you ever need it.
cuci100 is strictly for players aged 21 and above.
cuci100 has built responsible gaming into the very foundation of the Platform — not as an afterthought, but as a core operating principle. We understand that for most Malaysian players, cuci100 is a form of entertainment, the same way going to the movies or watching football is entertainment. The goal is to keep it that way.
Problem gambling is a real issue that affects a small but significant number of people across Malaysia and around the world. cuci100 is not in the business of exploiting vulnerability — we want our players to enjoy the Platform sustainably over the long term, not burn through their savings in a single session. That's why we've designed a comprehensive suite of responsible gaming tools that any player can access at any time, directly from their account settings, at absolutely no cost.
Our approach to responsible gaming is informed by internationally recognised standards, including guidelines published by leading gaming regulatory authorities. We continuously review and improve our responsible gaming practices to ensure they remain effective and accessible for every cuci100 player.
If you or someone you know is struggling with gambling-related issues in Malaysia, support is available. The National Council on Problem Gambling and various international gaming authority responsible gaming resources offer free, confidential assistance to affected individuals and their families. You do not have to face this alone — please reach out.
All tools are available instantly from your account settings — free of charge, no questions asked.
Set a maximum daily, weekly, or monthly deposit amount on cuci100. Once the limit is reached, no further deposits are accepted until the period resets. Limits can be lowered instantly; increases take 7 days to take effect to provide a cooling period.
Cap the total amount you can lose on cuci100 in a given period. When your loss threshold is reached, access to real-money gaming is paused automatically until the limit period expires. This is one of the most effective tools for preventing uncontrolled spending.
Set a maximum continuous play duration per session. cuci100 will send you a reminder when your session limit is approaching and will automatically log you out when the limit is reached, helping you maintain a healthy relationship with gaming.
Temporarily suspend your cuci100 account for a period of your choosing — from 24 hours up to 30 days. During a cooling-off period, you cannot log in, deposit, or place bets. This is ideal when you need a short break but do not wish to close your account permanently.
Permanently close your cuci100 account with no option to reopen it. Self-exclusion is a serious, irreversible tool intended for players who believe they have a gambling problem and need to stop completely. Our team processes all self-exclusion requests immediately upon receipt.
Enable periodic on-screen notifications that remind you how long you have been playing and how much you have wagered or lost during the current session. Reality checks help you stay aware of your gaming activity in real time without having to check manually.
Problem gambling can develop gradually and often goes unnoticed until it has caused significant financial or personal harm. cuci100 encourages every player to be honest with themselves and to take action early if they recognise any of the following warning signs in their own behaviour:
Spending more time or money on cuci100 than you originally planned, or finding it difficult to stop once you have started a session.
Chasing losses — continuing to bet in an attempt to win back money you have already lost, often leading to even greater losses.
Lying to family members or friends about how much time or money you spend gambling, or hiding your gambling activity.
Borrowing money, selling possessions, or neglecting bills and essential expenses in order to fund your gambling activity.
Feeling anxious, irritable, or restless when you are unable to gamble, or using gambling as a way to escape from stress, depression, or personal problems.
Gambling has begun to negatively affect your work, studies, family relationships, or other important areas of your daily life in Malaysia.
You have tried to cut back or stop gambling before but found it difficult or impossible to do so without external support.
If you recognise three or more of these signs in your own behaviour, we strongly encourage you to make use of cuci100's self-exclusion or cooling-off tools immediately, and to seek support from a qualified counsellor or responsible gaming helpline.
Self-exclusion is a permanent, irreversible tool. Once activated, your cuci100 account will be closed and you will not be permitted to register a new account. Here is how to do it:
Access your account via cuci100.club/cuci100-login using your registered email address and password.
Go to your Account Settings and locate the "Responsible Gaming" section. All self-exclusion and limit tools are housed here.
Choose the "Self-Exclusion" option and confirm your decision. cuci100 will ask you to confirm once more to ensure the action is intentional.
Your cuci100 account will be closed immediately upon confirmation. Any verified remaining balance will be returned to your most recently used payment method within 5 business days.
If you are unable to access your account or prefer assistance, contact our 24/7 support team via live chat or by emailing [email protected] — self-exclusion requests submitted via support are processed with the same urgency as in-app requests.
cuci100 takes the protection of minors extremely seriously. The Platform is not intended for, nor accessible to, persons under the age of 21. We strongly recommend that all parents and guardians in Malaysia take steps to prevent underage access to online gaming platforms, including cuci100.
If you share a device or computer with family members who are under 21 years of age, we recommend using device-level parental control software to restrict access to online gaming websites. Always keep your cuci100 login credentials private — do not share your username, password, or any account access details with any other person, including family members.
cuci100 wants every Malaysian player to have a genuinely enjoyable experience on our Platform. Set your limits, play within your means, and remember that gaming is entertainment — nothing more, nothing less.
Must be 21 or older to participate. If gaming stops being fun, please stop and seek help.